odds99 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data odds99 collects, how it is used, and the measures we take to keep it secure.
This Privacy Policy ("Policy") sets out how odds99 ("odds99", "we", "us", "our") collects, stores, uses, shares, and protects the personal information you provide when you access or use the odds99 platform at https://odds99.app ("the Platform"), including all associated games, betting markets, account services, promotions, and customer support channels.
By registering an account, accessing the Platform, or submitting any personal information to odds99, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement governing your use of odds99.
We may update this Policy from time to time. The most current version will always be accessible on this page, with the effective date updated accordingly. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Continued use of the Platform after any revision constitutes your acceptance of the updated Policy.
The personal data we collect falls into the following categories, depending on how you interact with the odds99 platform:
1.1 Direct collection. We collect personal data that you provide to us directly, including when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion.
1.2 Automated collection. When you access the odds99 platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This helps us deliver a consistent, personalised experience and identify potential security threats.
1.3 Third-party sources. We may receive personal data about you from third-party identity verification partners, payment processors (including bKash, Nagad, and Rocket), fraud-detection services, and publicly available sources, where this is necessary to verify your identity or comply with our obligations.
odds99 uses your personal data for the following purposes:
- Account management: Creating and maintaining your odds99 account, verifying your identity, and managing your login credentials.
- Service delivery: Processing deposits and withdrawals, settling bets, crediting bonuses, and providing access to games and betting markets.
- Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
- Security and fraud prevention: Monitoring for suspicious activity, detecting fraud, preventing money laundering, and protecting the integrity of the platform.
- Legal and regulatory compliance: Meeting our obligations under applicable law, including anti-money laundering requirements and age verification obligations.
- Platform improvement: Analysing usage data to improve the performance, features, and user experience of the odds99 platform.
- Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.
- Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and, where appropriate, reaching out with responsible gaming support resources.
3.1 odds99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device that allow us to recognise your browser and remember certain preferences.
3.2 We use the following categories of cookies:
- Strictly necessary cookies: Required for the platform to function. These cannot be disabled.
- Performance cookies: Collect anonymised data about how you use the platform, helping us improve it.
- Functional cookies: Remember your preferences such as language settings and display options.
- Analytics cookies: Help us understand traffic patterns, session duration, and game popularity across our platform.
3.3 You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the odds99 platform.
4.1 odds99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.
4.2 We may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners, to process your financial transactions.
- Identity verification providers: Third-party KYC (Know Your Customer) service providers to verify your identity and age during account registration or withdrawal requests.
- Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios, to the extent that data is shared to deliver their games via our platform.
- Fraud and security services: Specialist third-party providers who assist in detecting fraud, money laundering, and other prohibited conduct.
- Legal and regulatory authorities: Where required by law, court order, or regulatory direction, we may disclose personal data to the appropriate authorities.
- Professional advisers: Legal, accounting, and audit professionals acting in an advisory capacity, subject to strict confidentiality obligations.
4.3 Any third party receiving your personal data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for their own purposes.
5.1 odds99 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure, including:
- SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data, including hashed passwords and financial records.
- Access controls ensuring that only authorised personnel with a legitimate need can access personal data.
- Regular security assessments and vulnerability testing of our platform and infrastructure.
- Incident response procedures to detect, report, and address data security breaches promptly.
5.2 While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you use the platform at your own risk. In the event of a data breach that is likely to result in a high risk to your rights, we will notify you as soon as reasonably practicable.
5.3 You are responsible for maintaining the confidentiality of your own login credentials. Never share your password with anyone. odds99 will never ask for your password through any channel.
6.1 We retain your personal data for as long as your odds99 account remains active and for a reasonable period thereafter, to fulfil any ongoing legal, regulatory, or contractual obligations.
6.2 Transaction records and identity verification documents may be retained for a minimum period required by applicable anti-money laundering and financial record-keeping regulations.
6.3 Where data is no longer required for any legitimate purpose, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
6.4 If you request account closure, we will cease active processing of your data, but may retain certain records in archive form for the periods described in clauses 6.1 and 6.2.
You have the following rights in relation to the personal data we hold about you:
- Right of access: You may request a copy of the personal data we hold about you at any time.
- Right to rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right may be limited where retention is required by law.
- Right to restrict processing: You may ask us to restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
- Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. We will honour such requests promptly.
- Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used format.
To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable time frame, typically within thirty (30) days.
8.1 With your consent, odds99 may send you promotional communications about bonuses, new games, sports betting markets, seasonal offers (including Eid, Pohela Boishakh, and Victory Day promotions), and platform updates.
8.2 You may opt out of marketing communications at any time by contacting our support team at [email protected] or by updating your communication preferences in your account settings.
8.3 Opting out of marketing communications will not affect your ability to use the odds99 platform or receive transactional communications relating to your account, such as deposit confirmations and withdrawal notifications.
9.1 The odds99 platform is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data belonging to individuals under the age of 21.
9.2 If we discover or have reasonable grounds to believe that an account has been registered by a person under 21, that account will be closed immediately, all balances forfeited, and the relevant data securely deleted or retained only as required for legal reporting purposes.
9.3 If you believe a minor has registered an account with odds99, please notify us immediately at [email protected].
10.1 odds99 reserves the right to update this Privacy Policy at any time. The revised Policy will be published on this page with a new effective date. We encourage you to check this page regularly.
10.2 Material changes to this Policy that significantly affect how we handle your personal data will be communicated to registered users via email or an in-platform notification where practicable.
10.3 If you have any questions, concerns, or requests relating to this Privacy Policy or the way odds99 handles your personal data, please contact our support team:
- Email: [email protected]
- Support hours: 24/7 Live Support
- Time zone: Bangladesh Standard Time (BST, UTC+6)
We take all privacy enquiries seriously and aim to respond within ten (10) business days of receipt.