odds99 Frequently Asked Questions

odds99 requires a valid government-issued identity document to complete KYC (Know Your Customer) verification. Acceptable documents include a National Identity Card (NID), passport, or birth certificate. You may also be asked to submit proof of address such as a recent utility bill. Verification is typically completed within 24 hours of document submission.

To reset your odds99 password, go to the Login page and click the 'Forgot Password' option. Enter the email address or phone number linked to your account and follow the reset instructions sent to you. If you do not receive the reset message within a few minutes, check your spam folder or contact our 24/7 support team at [email protected].

No. odds99 strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account exists in your name due to an error, please contact our support team immediately to resolve the issue.

You can request account closure by contacting the odds99 support team at [email protected]. Before closing, ensure you have withdrawn any remaining balance, as unclaimed funds may be subject to our dormant account policy. If you are closing your account for responsible gaming reasons, we also encourage you to consider a temporary time-out or self-exclusion as an alternative.

To deposit via bKash on odds99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the deposit amount (minimum ৳200), and follow the on-screen instructions to complete the payment through your bKash mobile wallet. Most bKash deposits are credited to your odds99 account instantly, though in rare cases it may take up to 10 minutes.

Yes, odds99 supports deposits through Nagad and Rocket in addition to bKash. You can also use Upay and select bank transfer options including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Simply log in, go to the Deposit section, choose your preferred payment method, and follow the steps. Minimum deposit amounts and processing times vary slightly by method.

The minimum withdrawal amount on odds99 is ৳500. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy. If you deposited via bKash, your withdrawal will be sent to your bKash wallet. If you deposited via Nagad, it will go to your Nagad account, and so on.

Most odds99 withdrawals are processed within 1 to 4 hours once approved by our payments team. Withdrawals requested during peak hours or that require additional verification may take up to 24 hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, Sonali Bank, or BRAC Bank may take 1 to 2 business days depending on the recipient bank's processing schedule.

odds99 does not charge platform fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. We recommend checking your mobile banking app's fee schedule before initiating a transfer. All amounts shown in your odds99 wallet are in BDT (Bangladeshi Taka).

Withdrawals on odds99 may be placed on hold if your account verification (KYC) is incomplete, if the withdrawal amount triggers a routine security review, or if there is an active bonus with pending wagering requirements. In all cases, our support team will notify you of the reason and the expected resolution time. Contact [email protected] for a status update on any delayed withdrawal.

odds99 offers a wide range of cricket betting markets covering Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Test matches, and international fixtures featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, and live in-play betting. Markets open several days before each fixture and update in real time during play.

Yes, odds99 supports live in-play betting for cricket. Once a match begins, you can place bets on updated markets as the game progresses — including next wicket, runs in the current over, and match momentum markets. Live odds are updated ball by ball during BPL, IPL, and T20 World Cup fixtures. A fast and stable internet connection is recommended for the best live betting experience.

odds99 features hundreds of slot titles from leading game studios including Pragmatic Play, NetEnt, Microgaming, and other licensed providers. The library covers classic three-reel slots, video slots with bonus rounds, progressive jackpot slots, and crash-style games. All slot titles are available directly in your mobile browser — no app download is required to play on odds99.

Yes, odds99 is fully optimised for mobile play in your browser — no app download is needed. The platform works smoothly on Android and iOS devices through Chrome, Safari, and other modern mobile browsers. All games, betting markets, deposit and withdrawal features, and account management tools are accessible via the mobile browser version of odds99.

All games on odds99 are provided by licensed and independently audited game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game uses a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Return-to-Player (RTP) percentages for each game are set by the respective game provider and are available in the game's information panel.

odds99 offers a welcome bonus for new players upon making their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page at the time of registration. To claim the welcome bonus, make a deposit that meets the minimum qualifying amount as stated in the current promotion terms, and the bonus will be credited to your account automatically or upon request.

Wagering requirements (also called playthrough requirements) determine how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before the bonus converts to withdrawable cash. Specific wagering requirements for each promotion are detailed in the individual promotion terms on odds99.

Yes, all odds99 bonuses have an expiry date. The standard validity period is 7 to 30 days from the date the bonus is credited to your account, depending on the specific promotion. If wagering requirements are not completed within the validity window, the bonus and any associated winnings will be forfeited. Always check the promotion-specific terms for the exact expiry period.

odds99 rewards its most active players through a tiered loyalty programme. As you play and wager, you accumulate points that unlock higher VIP tiers, each offering exclusive benefits such as enhanced withdrawal limits, dedicated account management, personalised reload bonuses, and priority customer support. Details of the current loyalty programme tiers and point thresholds are available in the Promotions section of the platform.

odds99 is a secure platform that uses SSL/TLS encryption to protect all data transmitted between your device and our servers. Your personal and financial information is never sold to third parties, and all payment transactions are processed through trusted payment partners including bKash, Nagad, and Rocket. We apply strict access controls and regular security reviews to maintain platform integrity.

The minimum age to register and play on odds99 is 21 years. This is a strict requirement, not a guideline. All players must confirm their date of birth during registration, and odds99 reserves the right to request official identity documents at any time to verify age compliance. Any account found to belong to a player under 21 will be immediately suspended.

You can request a self-exclusion by contacting the odds99 support team at [email protected]. Self-exclusion options range from a minimum period of 6 months up to permanent exclusion. During the exclusion period your account will be suspended and you will not receive any promotional communications. Your account balance will be preserved and any remaining funds can be withdrawn before exclusion takes effect.

Yes, odds99 allows players to set daily, weekly, or monthly deposit limits through the Account Settings section or by contacting our support team. Once a limit is active, you cannot deposit more than the specified amount in the chosen period. Limits can be decreased immediately, but increasing a limit requires a 72-hour cooling-off period to encourage responsible decision-making.

The odds99 customer support team is available 24 hours a day, 7 days a week. You can reach us by emailing [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) but is staffed around the clock for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. Most queries are responded to within one hour.